Cancellation & Returns


Your order is processed and shipped within 1 business day so you get it quickly. Please contact us as soon as possible at if you need to cancel your order. There is no way to cancel an order once it has been submitted and shipped. Once your order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.

Returns and Refunds

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. This is for the health, safety and peace of mind of our customers. Please see our warranty for instructions on how to exchange defective items.

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